Shipping & Returns

Shipping

We ship across Australia.

Orders are processed within 1–3 business days after payment is received. Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

Estimated delivery times

Delivery times vary depending on the product and your location.

Typical delivery timeframes:

• Metro areas: 5–10 business days

• Regional areas: 7–14 business days

Some products may ship directly from our suppliers, which helps us keep costs down and offer a wider range of practical gear for growers.

If your order contains multiple items, they may arrive in separate shipments.

If you have any questions about delivery, feel free to contact us.

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Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.

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Returns

We want you to be satisfied with your purchase.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery and we’ll work with you to resolve the issue.

Depending on the situation, we may offer:

• A replacement

• A refund

• Store credit

Please include:

• Your order number

• A description of the issue

• Photos of the product if applicable

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Change of Mind

At this stage, we do not accept returns for change of mind, so please choose carefully before purchasing.

If you’re unsure whether a product is right for your setup, feel free to reach out before ordering and we’ll do our best to help.

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Lost or Delayed Packages

Once an order has been shipped, delivery times are managed by the shipping carrier.

If your package appears delayed or lost, please contact us and we’ll assist in investigating with the carrier.

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Contact

If you have any questions about shipping or returns, please contact us via the contact us web page:

We aim to respond within 1–2 business days.